Shipping & Returns
We want your Primanthus experience to feel clear, reliable, and well-supported from checkout to delivery. Please review our shipping and returns policy before placing your order.
Order Processing
Orders are typically processed within 1 to 3 business days after they are placed. Orders placed on weekends or holidays will begin processing on the next business day. During launch periods, holidays, or high-volume periods, processing times may be slightly longer.
Shipping Times
Standard domestic shipping generally takes 3 to 7 business days after your order has been processed and handed off to the carrier. Delivery timelines are estimates and may vary based on carrier delays, weather, holidays, or destination.
Shipping Rates
Shipping rates are calculated at checkout based on your order and delivery location. Any available free shipping offers or promotional shipping rates will be shown at checkout before payment is completed.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information when available. Please allow up to 24 hours for tracking updates to appear after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order. Primanthus is not responsible for packages delivered to an incorrect or incomplete address entered at checkout. If you notice an error after placing your order, contact us as soon as possible.
Lost, Stolen, or Delayed Packages
Once an order has been marked as delivered by the carrier, Primanthus is not responsible for lost or stolen packages. If your package is delayed, missing, or marked delivered but not received, please contact the shipping carrier first.
Return Policy
Because Primanthus products are ingestible supplements, returns must meet product safety and packaging standards.
Return Eligibility
We can only accept returns on unopened, unused, and sealed products within 30 days of delivery. Products that have been opened, used, damaged after delivery, or returned without original packaging are not eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item, packaging, and shipping label so we can review the issue.
Refunds & Processing
Approved refunds are issued immediately back to your original payment method. Please note that depending on your financial institution, it may take 7–10 business days for the refunded amount to reflect on your bank or credit card statement. Primanthus strictly adheres to standard banking protocols to ensure full compliance and secure payment processing. Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We do not currently offer direct exchanges. If your unopened product qualifies for return, you may return it according to this policy and place a new order separately.
How to Start a Return
Contact us with your name, order number, and a brief description of your request. We aim to respond within one business day.
Can I change or cancel my order after placing it?+
Contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to help. Once an order has shipped, it cannot be canceled.
Do you ship internationally?+
International shipping availability may vary by market and product. Available shipping options will appear at checkout.
My tracking has not updated. What should I do?+
Tracking can take up to 24 hours to update after the carrier receives the package. If tracking has not updated after that window, please contact the carrier for the latest information.
What if my package is marked delivered but I did not receive it?+
First check with the carrier, your building, neighbors, or mailroom. If you still need support, contact us with your order number and delivery details.
Still Have Questions?
Our support team is here to help with shipping, returns, and order questions.
Contact Us